Sales Administrator
We are recruiting for a professional, customer focused Sales Administrator to join a busy, customer-focused team within a fast paced office environment.
This role is central to ensuring a smooth end-to-end sales order process. You’ll work closely with customers, internal teams, and supply chain stakeholders to manage orders, co-ordinate the movement of stock, resolve issues, and deliver a consistently high level of service.
You will act as a key point of contact for assigned customer accounts, managing orders from receipt through to delivery and ensuring all activity is completed accurately and on time – excellent communication skills, and an organised approach to managing your workload, is essential.
Key responsibilities include:
* Manage inbound and outbound customer communication via phone and email
* Process and manage incoming sales orders, ensuring deadlines and service levels are met
* Proactively coordinating stock allocation, order fulfilment, and delivery schedules
* Handle delivery queries and resolving issues in collaboration with internal teams
* Liaise with internal stakeholders including purchasing, logistics, warehouse, and customer service teams
* Maintain accurate records within CRM and ERP systems
* Support reporting requirements, including order status updates and performance KPIs
The Ideal Sales Administrator will have / demonstrate:
* Experience in a sales support, customer service, sales order processing, or supply chain support role
* Strong customer focus with clear, professional communication skills
* Highly organised with excellent attention to detail
* Confidence to manage multiple priorities in a fast-paced environment
* Comfortable working with CRM/ERP systems and spreadsheets (Excel experience essential)
* A proactive team player who works well across departments
Personal Attributes
* Customer-focused, and solutions driven mentality.
* Calm and resilient when handling issues or changing priorities
* Proactive, organised, and dependable
* Strong internal collaborator with a positive, professional approach
This is an excellent opportunity for someone who enjoys being at the heart of operations, supporting customers, while working closely with internal teams to ensure everything runs smoothly.
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