Are you a proactive problem-solver with a passion for customer service and logistics? Do you thrive in a fast-paced environment where accuracy, efficiency, and communication are key? If so, we have the perfect opportunity for you. Join our team as a Customer Service Administrator, where you’ll play a critical role in ensuring smooth day-to-day logistics operations, timely customer communication, and accurate reporting of service performance. You'll be the linchpin between our internal teams, third-party providers, and valued customers — making a real difference every day. About the Role Reporting to the Planning and Export Manager, you’ll: * Manage and update late-running and failed delivery reports daily * Create and monitor rebooks and returns, determining associated costs * Liaise with third-party providers to ensure bookings and deliveries are met * Maintain and distribute weekly KPI reports * Handle customer queries with professionalism and urgency * Administer returned stock and transport documentation in line with expectations * Support continuous improvement and operational safety initiatives * Collaborate closely with Transport, Warehouse, and Planning teams What You Bring * Strong proficiency in Microsoft Office * Knowledge of SAP, GTS / ESP systems (desirable) * Ability to multitask and remain calm under pressure * Exceptional communication skills, both written and verbal * Confident dealing with challenges and influencing stakeholders * Highly organized, with strong attention to detail and analytical thinking * Proven experience in a customer-facing, fast-paced administrative environment * Positive, can-do attitude with the ability to work independently Why You'll Love It Here * Be part of a dynamic, supportive team that values your contribution * Engage directly with internal and external stakeholders, making an impact daily * Learn and grow in a global logistics environment with real progression opportunities * Help drive operational excellence and world-class customer service Ready to take the next step in your career? Apply now and bring your skills to a team that’s moving logistics forward