Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.
Job Purpose and Impact
The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
1. Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
2. Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
3. Execute customer service strategies.
4. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
5. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
6. Other duties as assigned
7. #LI-DB2
Qualifications
Minimum Qualifications
8. Bachelor's degree in a related field or equivalent experience
9. Other minimum qualifications may apply
Preferred Qualifications
10. Experience executing a full scale of customer service activities for a country or single-site team.
11. Handle conflict effectively, with a minimum of noise.
12. Relate openly and comfortably with diverse groups of people.
13. Make good and timely decisions that keep the organization moving forward.
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.