Job Description
Our client the largest IT solutions provider in the world are seeking to recruit a MS Defender Engineer and you will bring the below skill set:
Your specific responsibilities will include: FLUENT IN ITALIAN AND ENGLISH 100%%% ESSENTIAL
* Execute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process.
* Maintain strong working knowledge of the Service, take ownership for Service improvement.
* Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.
* Share knowledge with others through solution documents, contribute to social media, engage in technical communities.
* Identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided.
* Drive development by delivering training and mentoring.
* Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback.
Successful Candidate Competencies:
1. Excellent customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners
2. Customer and Partner Focus: proven experience driving business impact based on a deep understanding...