General Manager - Hospitality (Food & Beverages)
We are seeking a dynamic and experienced General Manager (GM) to oversee our flagship arcade and sports venue in Kingston Upon Thames. The venue spans two floors, offering entertainment such as an amusement arcade, American pool tables, VR experiences, sports simulators, duck pin bowling, and crazy golf. It features two bars, one kitchen, and a diverse food menu including pizza, chicken burgers, popcorn, hot dogs, and donuts.
The GM will be responsible for managing daily operations, leading a team of managers and staff, and ensuring excellent customer experiences. The role involves driving business performance and fostering an engaging environment to encourage repeat visits.
Key Skills & Experience:
* Proven experience as a General Manager or in a senior management role within entertainment, arcade, sports, or hospitality sectors.
* Strong Food & Beverage management skills, with knowledge of kitchen and bar operations.
* Excellent leadership and team motivation skills.
* Business acumen with experience in revenue growth and cost management.
* Ability to thrive in a fast-paced, energetic environment.
* Exceptional customer service and communication skills.
* Experience with cashless payment systems is a plus.
* Flexibility to work evenings and weekends as needed.
Mayflower is acting as an employment agency for this vacancy.
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