Job Description
Customer Support AdvisorWe are looking for an outstanding customer service advisor to join a close-knit team of six people. You will be working with retail customers processing orders, repairs and enquiries within this busy and vibrant sales support department. You will only be dealing with business customers.
This is a lovely modern office close to the main line station.My client is the UKs largest manufacturer of bridal jewellery. They have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery since 1967. Today over 1,000 pieces of fine jewellery pass through their workshop every week.
Each piece undergoes over 20 stages of development, with even the simplest rings passing through 12 pairs of hands in the 5 days it takes to make.Their success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service.Key ResponsibilitiesWork as part of the customer service teamCustomer liaison, processing enquiries, orders and communicate about their orders, including any delays or changes in deliveryMaintain thorough and accurate customer service recordsLiaising face to face with internal departmentsGeneral office administrationExternal Sales Team supportContacting existing customer base for sales support and promotional offersSkills RequiredProficient in Microsoft OfficeExcellent attention to detailExcellent customer service skillsTeam player with a Can do attitudeAccurate and proven numerical skillsAbility to work to tight deadlinesPrevious industry experience is desired but not essential.Personal SkillsPossess a professional and super-friendly mannerAbility to handle a high volume of telephone calls, calm and efficientlyExceptional attention to detailNever accepts average performancePassionate team player with a great sense of humourBenefitsStarting salary of £25k - £27k. Plenty of potential for increases dependant on performance and attitudeStaff Discount22 days holiday plus bank holidaysHours 7.45am 4.45pmPensionDespite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancyOnly candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.TPBN1_UKTJ