Location: Dover (Hybrid) Contract: 12 month fixed term (with potential to be extended or made permanent) Salary: £41,780 Closing Date: 11 September 2025 The role Part of the Submissions team, the Team Manager is a strategic and influential role at Migrant Help. The Submissions team primarily assist in the compliance and quality checking of applications as well as the management of all Asylum Services’ incoming and outgoing correspondence received through multiple communication channels. As the Team Manager you will be responsible for managing resource across these channels, successfully navigating conflicting priorities and operationally leading the Submissions team. You will work innovatively to identify new approaches, driving continuous improvement and successfully managing change, working with the Team Leaders with strong leadership and through coaching. You will ensure contract and statutory compliance on behalf of the organisation for all applications and documentation submitted to the Home Office. To support this, you will be responsible for ensuring that quality standards and KPIs are met and, where possible, exceeded. If you have strong leadership and people management skills with demonstrable experience delivering to KPIs, and are looking for an exciting role that makes a difference, we’d love to hear from you! Role responsibilities Oversee daily operations and ensure compliance with policies and procedures as well as contractual obligations. Responsible for day-to-day oversight of the team; leading the Submissions team with responsibility for staff deployment, delegating work appropriately and ensuring a quality delivery of service. Line management of Submissions Team Leaders, supporting their ongoing development through coaching, regular supervisions and annual appraisals. Identifying training needs and ensuring all team members complete and maintain mandatory training in line with organisational and regulatory requirements. Lead on the recruitment, selection and onboarding of new staff members, ensuring a smooth integration into the team. Take ownerships of the team’s KPIs, working collaboratively with the other KPI owners to monitor progress, submit evidence and ensure performance targets are consistently achieved. Ensure the delivery of a high-quality service by the team, fostering a culture of continuous improvement by encouraging staff to contribute to service enhancements. Provide oversight of employee relations within the team, ensuring they are managed fairly and consistently. Conduct regular team meetings to communicate updates, share changes in policies or practices, and ensure staff remain informed and engaged. Work collaboratively with all stakeholders and attend relevant meetings within the area of responsibility, representing the team and supporting effective partnership working. Review and report on changes in trends, working collaboratively with other teams in the AIRE contract to streamline processes and improve service delivery. Manage and respond to complaints in a timely and professional manner, ensuring resolution in line with organisational policy and contractual requirements and using feedback to inform service improvements. The experience and skills you need Proven experience in a leadership role, including staff development and performance management. Demonstrable experience delivering to KPIs and motivating others to meet these targets. Ability to plan, prioritise and manage competing demands Analytical and problem-solving skills, with the ability to review trends and implement improvements Excellent ability to communicate with diverse groups with good inter-personal skills and the ability to relate to a wide range of people For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.