Role Responsibility
An Exciting Opportunity in Adult Social Care
We are pleased to offer an exciting opportunity to join our Adult Social Care team as an Operational Support Services Officer. This role sits within the Operational Support Service, where you will manage a varied caseload and contribute as an additional worker, supporting the operational teams who hold the key worker responsibilities.
What You'll Be Doing
1. Supporting operational teams with Court of Protection Referrals for people who have lost capacity
2. Supporting operational teams with genealogy searches
3. Protection of property, including pets. Regular visits to properties and arranging access for services on a county-wide basis.
4. Co-ordinating and organising workload
5. Communicating effectively with external agencies via phone and email
6. Managing sensitive information in line with confidentiality and data protection procedures
7. Working flexibly as part of a small team to meet tight deadlines
What We're Looking For
Were seeking someone who is:
8. Good team player
9. Able to work flexibly, independently and as part of a team
10. Organised and adaptable, with strong problem-solving skills
11. An enthusiastic approach and can-do attitude
12. Skilled in written and verbal communication
13. Knowledgeable about confidentiality and data protection
What We Offer
14. A hybrid working model: a mix of home working and office-based
15. Regular supervision and ongoing training
16. A very supportive and friendly team environment
17. Opportunities for personal and professional development
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.