Job description
Onsite Account Specialist - Dungannon
Location: Dungannon
Hours: hours per week
Salary: £26,000 - £27,000 per annum
OTE: £32,000
Contract Type: Full-time, Permanent
Salary and Benefits
1. Reward and Recognition Scheme
2. Private healthcare
3. Life assurance
4. Pension
5. 36 days annual leave, including public holidays
6. Opportunity to build a long-term career with Staffline Recruitment Ireland
About the Role
Staffline Recruitment Ireland is seeking an Onsite Account Specialist to join our team in Dungannon. This is a great opportunity for someone with recruitment, account management or onsite workforce experience who thrives in a fast-paced environment.
The successful candidate will support client requirements, manage candidate onboarding and compliance, and provide ongoing support to temporary workers while delivering excellent service throughout.
Key Responsibilities
Recruitment and Candidate Management
7. Develop a strong understanding of client roles, workforce requirements, culture and assignment durations
8. Source and recruit candidates for roles across the client account in line with resourcing KPIs
9. Coordinate and deliver effective recruitment strategies to meet client needs
10. Interview and skills-assess candidates against specific role requirements
11. Register candidates in line with legal, ethical and company compliance standards
12. Deliver client-specific training where required, including inductions and manual handling
13. Issue onboarding documents, assignment briefing forms and handbooks
14. Support achievement of KPIs set by the Account Manager or Line Manager
Client and Account Support
15. Work closely with the Account Manager to deliver innovative recruitment and service solutions
16. Support service reviews with clients, including manpower planning and service improvement recommendations
17. Deliver services in line with agreed SLAs
18. Prepare and provide management information and client reports as required
19. Issue client satisfaction surveys and support timely implementation of improvements
20. Manage client feedback effectively and respond to issues in a professional manner
Temporary Worker Support
21. Maintain regular communication with candidates and temporary workers to identify concerns and resolve issues
22. Keep worker and employee records accurate and fully up to date
23. Help ensure workers are paid correctly and on time, including organising weekly payroll clinics
24. Provide support and guidance to temporary workers on matters such as absence and performance management
25. Carry out appraisals and worker reviews where applicable
26. Conduct investigation meetings in relation to complaints or workplace issues
27. Issue candidate satisfaction surveys
Compliance and Administration
28. Ensure all operations are fully compliant with company policies, legal requirements and ethical standards
29. Comply with company and statutory health and safety requirements
30. Ensure quality audits are completed and maintained on a monthly basis
31. Support client ethical and customer audits when requested
32. Maintain strong administrative standards across all onsite processes and systems
Essential Criteria
33. At least 6 months' experience in recruitment, onsite recruitment or account management
34. Strong communication skills with the ability to build relationships at all levels
35. Strong administration and organisational skills
36. Strong IT skills
37. Ability to work effectively in a busy, fast-moving environment
38. Stable work history
39. GCSE English and Maths at Grade C or above, or equivalent
40. Full clean driving licence
Desirable Criteria
41. Experience conducting disciplinary or grievance meetings
42. Business Administration Level 3 qualification
43. Experience supporting temporary workers within an onsite or high-volume recruitment setting
The Person
We are looking for someone who is:
44. Professional and confident in dealing with clients, candidates and colleagues
45. Accountable and dependable in their approach to work
46. Skilled at building relationships and maintaining trust
47. Resilient and able to perform well under pressure
48. A strong problem-solver with a proactive mindset
Why Join Staffline Recruitment Ireland?
At Staffline, we are committed to delivering exceptional recruitment solutions while supporting our people to build rewarding careers. This is a great opportunity to join a well-established team in a role where you can make a real impact on client service, workforce performance and candidate experience.
If you have experience in recruitment, account management, onsite recruitment, workforce coordination or temporary staffing, and you are ready for your next challenge, we would love to hear from you.