Overview
Anti-Social Behaviour Caseworker (Temp) – Cornwall Council. This public/customer-facing role provides a highly visible presence with foot patrols in Penzance Town Centre and surrounding areas. It liaises closely with the police and offers advice, support and assurance to businesses, shoppers and residents. The post works with organisations supporting community members with complex and vulnerable needs, including rough sleepers and street drinkers, building relationships with individuals while balancing support and, where necessary, enforcement.
Responsibilities
* Provide high-visibility foot patrols in Penzance Town Centre and surrounding areas/neighbourhoods.
* Offer practical advice and support to strengthen resolution of community based ASB.
* Lead case-building and coordinate partner agencies to resolve incidents of isolated or wider community ASB.
* Manage a caseload relating to anti-social behaviour within a multi-disciplinary Community Safety Team.
* Gather evidence and prepare paperwork for court; attend court to present cases as necessary.
* Collaborate with diverse statutory and non-statutory agencies, services and teams to tackle anti-social behaviour.
* Work closely with Police, local businesses and communities and key partner agencies, drawing on expertise and support to tackle ASB, including involvement in frontline operations and other interventions addressing community concerns.
What You’ll Need To Succeed
Being non-confrontational, the role requires calmness, confidence and the ability to diffuse challenging situations. Flexibility, resilience and organisational skills are essential, along with a good general level of education. You will also need to:
* Demonstrate good knowledge of ASB legislation and experience of partnership working among statutory and non-statutory agencies.
* Ability to work unsupervised and prioritise own workload through self-organisation.
* Experience of conflict management through effective communication and situational management.
* Experience of working as part of a team, preferably in the relevant functional area.
* Ability to make impartial decisions based on evidence.
Due to foot patrolling, the role holder must be physically fit and prepared to patrol in all weather conditions. A full valid driving licence and access to a vehicle is essential.
Working Pattern
The role is a 12 month rolling contract, dependent on funding, with 37 hours per week based at the Safe & Well Hub (John Daniel Centre) in Penzance and opportunities to work from home at times. Some weekend and evening working is expected.
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, providing a reward and benefits package to attract, motivate and reward employees. Flexible working options are available to support work/life balance.
Our Core Employee Rewards And Benefits Include
* A competitive salary.
* A defined benefit pension scheme, based on career average earnings, with option for extra voluntary contributions.
* Generous annual leave entitlement with potential to purchase additional leave.
* A national award-winning employee health and wellbeing programme.
* Employee benefits scheme offering discounts to local and national goods and services.
Additional Information
Please note, sponsorship for this role is not available. The full role profile is attached in this advert. For more information or an informal chat, contact Natasha Nicholas, ASB Manager – natasha.nicholas@cornwall.gov.uk.
Application Process
Please attach a supporting statement to your application and include details of your Education & Qualifications. Guidance on completing your application can be found in the applicant information provided. Applications cannot be edited after submission; contact careers@cornwall.gov.uk with any queries.
About Us
Cornwall Council delivers services to more than half a million local people and over five million visitors a year. We support flexible working options and are committed to fairness, inclusion and safeguarding in recruitment.
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