Overview
This is a great opportunity to join our Repairs team based in our Billericay office. We recognise how important it is to help people get their lives back in order quickly when damages occur. Crawford offers a complete managed repair service, supporting policyholders from the first notification of loss right through every step of the repair and restoration process. Occasional travel may be required for the role.
Responsibilities
* As a Repair Advisor, proactively manage the repair process and add value to the customer journey.
* Communicate with contractors, policyholders and clients to a high professional standard and keep them informed at key stages.
* Prepare reports commenting on detail on all aspects of the claims, including policy and analysis & liability, quantum & future actions.
* Communicate regularly with all interested parties, calculate and approve interim payments, and prepare interim reports and other communications.
* Liaise with colleagues within different business areas depending upon the nature of the claim; ensure attention to detail to make the claims process thorough, collating and recording all necessary statements and information as required.
Qualifications
* Sound technical skills to proactively manage building repairs.
* Good problem solving skills to identify failure demand and initiate resolution.
* Excellent verbal and written communication skills to convey technical information clearly.
* Well-developed interpersonal skills to build rapport and manage customer expectations.
* Good organisational and time management skills to coordinate and deliver multiple actions concurrently, delivering to high standards.
* Strong computer literacy to use a variety of ICT platforms and applications.
Due to the nature of our business, this role is subject to a satisfactory basic DBS check.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Insurance
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