Customer Service Coordinator
Location: Bishop Stortford
Salary: Up to 26k pls excellent benefits
Hours: Working Hours Mon -Friday 8.45am -5.00pm (1 hour lunch)
Up to 2 days a week WFH available once probation completed(3 months)
Benefits:
Up to 10% bonus annually (dependant on company performance)
25 days annual leave plus paid bank holidays
An extra day off on birthday
Workplace Pension Auto Enrolment after 3 months. 4% employee contribution, 6% Employer
Job Purpose:
An opportunity is available to join our clients UK Sales Support team, based in Bishop Stortford. Reporting to the Customer Services Manager, the CS Coordinator will provide
excellent customer service within the UK Sales Division by effective order management
in collaboration with other internal department .
Tasks and Responsibilities:
* Display excellent communication skills, both orally and in written format in emails
* Handle customer enquiries via telephone & email
* Provide excellent customer service
General Duties
* Ensure customer requirements are properly recorded in our internal systems and met
* Manage order entry
* Raise and manage customer complaints throughout the whole resolution process
* Manage and carry out any other duties as assigned
* Solve problems through investigation and research and shows judgement in decision making
Order Management
* Process customer orders for the UK Sales division
* Liaise between the customer and the customer service team at clients other sites
* Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
* Distribute order confirmation and any other documentation relating to orders as per the customers' requirements
Qualification / Experience
* Must have up to 2 years' experience in Customer Service
* Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics 365
Skills and Knowledge
The ideal candidate will:
* Be self-motivated with positive attitude
* Be customer-oriented
* Able to work independently and as team player
* Willing to work on continuous improvement personally and within the customer service team
* Exhibit excellent communication skills
* Pay attention to detail
* Be thorough and clear in their communication
* Have good time management with the ability to meet deadlines
* Be an effective problem solver
* Be able to multitask, even when under pressure