Job title – Insurance Facilitator - Maternity Cover Job type – Full time, 40 hours per week Contract type – 12 months Fixed Term Contract (Feb 2026 ending end of Jan 2027) Hybrid working – 2 days office, 3 days home (after completion of probation) Location – Guildford, UK Salary Range - £27,500 - £29,500 About us K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services to multi-national companies relocating their most valued employees. We manage and broker services through our global partner network and operate as a true business partner – an extension of our clients’ HR functions. We uniquely provide genuine single point of contact accountability for HR teams and assignees throughout the international relocation process. Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries- from financial services to global retailers. We’re independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be. K2 has the unique family feel, and the successful candidate will not just be joining a company, but also the K2 Family. Therefore, if you possess the K2 family spirit and ethics and has the necessary skills to perform the above role as detailed in the experience section, please apply submitting a CV and covering letter. More information can be found at: www.k2corporatemobility.com If you want to know more about our people and culture visit our LinkedIn and Twitter pages K2corporatemobility The Role The role is primarily responding to insurance claims. Gathering, assessing, exploring and investigating insurance claims. This includes gathering documents and checking facts. Closely liaising with the client or assignee about their claim throughout the process and coming to a resolution. Processing claims for payment. Running monthly reports on both insurance claims data and the insurance policy data and comparing. Hours of work 8:30am – 5:30pm Main Duties and Responsibilities Complete claim notification and initiation Advice on coverage, requirements and analysis of related issues with our clients to facilitate the settlement of claims Carefully handle the claims negotiation process with Assignees, Underwriters or Loss Adjusters Proactively anticipate and present to Assignee the best strategy to resolve the claim Negotiate the payment and settlement of claims with Assignees and Underwriters Engage, supervise and lead third party providers (e.g. Repair Companies) Collating of timely, accurate and clear information to our claim administrators to enable claims to be processed Accurate data inputting into various internal and external databases Conduct data reporting and analysis to establish the claims history and identify trends and patterns Ensure effective communication is in place internally and externally Provide general support to the Supply Chain Team Engage and co-ordinate third party providers(e.g. Repair Companies) Conduct data reporting and analysis to establish the claims history and identify trends and patterns. Monthly reporting to Reason Global Raising of Insurance Policies Monthly Account Reporting Monthly Partner Reporting Any other tasks as required by the needs of the business Experience: Skills /Abilities & Knowledge Strong attention to detail Ability to focus on a task Good written and verbal communication skills Ability to build and maintain relationships with the client and assignee An inquisitive mindset Be able to think quickly and creatively Ability to display confidence and professionalism when challenging policy holders regarding concerns Ability to negotiate Effective time management, ability to prioritise and organisational skills Able to be flexible in a face paced ever changing working environment Ability to be flexible in working hours as and when required due to business needs Advanced skills in Microsoft Office (Excel, Word and Outlook) Accountability: for GDPR & ISO As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations Benefits 25 days annual leave Birthday leave Enhanced Maternity & Paternity pay Remote working policy Private Medical Insurance after 1 years’ service Death Inservice (x4 times salary) Electric Car scheme Role related Bonus Company Cash Plan Great Place To Work® Boilerplate At the beginning of 2025, K2 was recertified globally as a Great Place To Work®. Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role. As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience. K2 are a Disability Confident Committed Employer. Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work. Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work. All candidates require proof that they have the right to work. Satisfactory references will be required and undertake a pre-employment health check. Please contact the HR team at hr@k2corporatemobility.com if you need reasonable adjustments to participate in the recruitment process. We look forward to hearing from you.