Overview
Role: Receptionist — Thatcham Dental
Location: Thatcham
Hours: 34.30 hours per week
Salary: Competitive salary + practice performance bonus scheme
Posted: 03/09/2025
Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and ensuring time is filled correctly
* Working with the team to understand the full range of NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within a specified timescale
* Taking payments and chasing outstanding patient debt
* Liaising with dental laboratories, supply companies and other organisations
Key skills and experience
* Ability to easily build rapport and maintain a high level of customer service
* Ability and passion to build knowledge of treatment options within the dental sector
* Passionate about driving practice success by seizing opportunities
* Ability to follow processes and work in a structured and organised way
* Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
* IT skills with the ability to learn SOE software
* Positive, resilient, and composed under pressure
* Strong attention to detail
* Excellent team player
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave increases with length of service
* Extra day of annual leave for your birthday
* Comprehensive training (online and in-person)
* Refer a friend scheme
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