Geographical Location: South of England
Start Date: This role will not commence until April 2026
At Kimal, we’re proud of a culture shaped by Integrity, Positivity, Inclusion, and Kindness. We work collaboratively, support one another, and create an environment where colleagues can grow and contribute meaningfully. If you share these values and are passionate about enhancing patient care through clinical excellence, we would love to hear from you.
About the Role
We are seeking a committed Clinical Support Specialist to join our expanding Diagnostic Green (DxG) Business Unit. In this role, you will provide high-quality clinical support, education, and product guidance to customers across multiple therapy areas, with a strong focus on fluorescence-guided surgery.
You will work closely with our commercial teams, offering in-theatre support, delivering training, and helping ensure the effective adoption of our technologies. This is a hands-on, customer-facing role where you will play a key part in supporting clinical best practice.
Key Responsibilities
* Provide in-field clinical support and respond to customer queries on products and procedures.
* Deliver high-quality, in-theatre training and education to key customers and centres.
* Support customer evaluations and ensure timely resolutions to clinical or technical issues.
* Build strong relationships with clinicians, procurement teams, and key decision-makers.
* Collaborate with the Business Unit Manager, marketing, and sales teams to drive new business.
* Stay up to date with clinical guidelines, research, and emerging technologies.
* Contribute to the development of customer support materials and training resources.
* Complete administrative duties including field reports, forecasting, quotations, and vigilance reporting.
About You
Essential Experience & Knowledge
* 2–3 years of experience in a healthcare, medical device, clinical support, or theatre-based role.
* Strong understanding of clinical procedures as well as anatomy and physiology.
* Experience within the healthcare or medical device sector, ideally with theatre exposure.
* Previous customer-facing experience.
Qualifications
* Degree in Human Biology, Life Sciences, or a related field.
* ABPI qualification is desirable (or willingness to undertake training).
Skills & Attributes
* Excellent communication and presentation skills.
* Confident in building relationships across varied stakeholder groups.
* Comfortable working in theatre settings alongside surgeons and multidisciplinary teams.
* Highly organised with the ability to adapt to changing demands.
Working Conditions
* Home-based with significant UK travel (average 15,000–20,000 miles per year).
* Valid UK driving licence and access to a vehicle required.
* Occasional evening or weekend work may be necessary.
* Mix of clinical environment and hot-desk office access when needed.
Why Join Kimal?
This is a fantastic opportunity to be part of a supportive, values-driven organisation that contributes directly to improving patient care. You’ll have the autonomy to shape your work, access to development opportunities, and the chance to work with innovative clinical technologies.
To learn how we use and protect your data, please see our Employee Privacy Policy.https://kimal.com/wp-content/uploads/2025/12/Employees-Privacy-Policy-Sept-2025.pdf