Our leading client is seeking a Helpdesk Administrator to join the team in Winsford. If you have strong computer skills, accuracy, and a keen eye for detail, this could be the perfect opportunity for you!
Main Responsibilities:
1. Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
2. Provide excellent customer service to all stakeholders, actively responding to queries, selecting the best solutions, and following up to ensure resolution.
3. Manage the PPM process from start to finish.
4. Raise purchase orders within agreed limits and receipt of goods/services to maintain effective financial monitoring systems.
5. Log PPM corrective works on Maximo, raise client quotes/purchase orders, and manage the process end to end.
6. Achieve key performance indicators and service level agreement targets, setting expectations with customers.
7. Produce and share KPI reports monthly with the Account Manager.
8. Collaborate with support functions and operations colleagues to identify process improvements to maximize billing opportunities.
9. Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
10. Manage lift inspections and remedial actions.
11. Raise POs and client quotes for Fire Risk Assessment Remedial actions and manage the process end to end.
12. Provide cover for helpdesks, answering calls promptly and inputting jobs via Maximo, while advising the Helpdesk Team Leader of urgent works and dispatching jobs.
13. Encourage customer feedback and surveys.
14. Perform any other reasonable requests as instructed by the QWEST Account Manager.
Qualifications/Experience:
1. Excellent verbal and written communication skills, with experience managing complex relationships.
2. Good understanding and experience with CAFM and finance management systems.
3. Ability to work independently within a team environment.
4. Strong attention to detail.
5. Integrity and professionalism.
6. Proficiency in Word, Excel, PowerPoint, and Outlook.
Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.
Candidates must be eligible to live and work in the UK.
For permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
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