We are looking for a Compliance Officer who will be responsible for providing administrative support to coordinate our fire compliance (and health & safety) across our residential property portfolio - whilst also providing great customer service to our customers, clients, stakeholder and internal partners. Please note - this is a FIXED TERM position until 31st December 2026. What do we offer? We offer some amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urb! We can also offer a hybrid working policy. What will you do?
Key Responsibilities
* Help maintain and monitor the compliance software, keeping accurate and up to date records of our fire (and health & safety) compliance. This will predominantly be for our fire compliance across all Residential properties but will provide assistance regarding health and safety compliance where required.
* Monitor and report on compliance of our portfolio, flagging any potential risks before they fall out of compliance. To review testing, maintenance and servicing records, extracting any actions, and logging them on our compliance software.
* Proactively monitor progression of risk actions through to completion.
* Work in partnership with our suppliers and stakeholders, ensuring our portfolio remains compliant at all times.
* Support our Property Management team to communicate positively and proactively with our customers relating to outcomes of any fire and health & safety risk management requirements.
* Provide regular reports, statistics and data relating to compliance.
* Work in partnership with our suppliers, ensuring they maintain compliance with our contractor procurement policy.
* Help to maintain up to date and accurate records of our suppliers, assisting with the development and maintenance of an approved contractor database.
We’re not your usual property company. We’re the North West's leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested? Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions. Urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer.
Qualifications & Requirements
* Excellent communication skills, both written and verbal.
* Excellent organisational skills and attention to detail.
* Strong customer service skills and a genuine passion for delivering exceptional customer service.
* Experience of working in a fast paced environment and managing conflicting priorities.
* Knowledge of key technology, such as telephone systems, access controls, printer/scanner, internal systems and Microsoft 365.
* A good understanding of fire and health & safety compliance requirements in high rise buildings would be an advantage – but this is not essential.
* Experience of working in the property sector is an advantage – again, this is not essential.
* Maintaining accurate records using a database.
* IOSH or similar would be an advantage but is not essential.
* Good basic level of education including Maths and English GCSE or equivalent.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
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