Key tasks and responsibilities:
* Process documents for Business Rates accounts in line with agreed processes
* Proactive account housekeeping and debt chasing
* Undertaking tracing functions including company search for account payers
* Maintain and update Business Rates debtor records to allow accurate billing and collection of outstanding debts
* Process recovery administrative documents
* Assisting summons surgeries and attending NNDR recovery appointment meetings
* Monitor and review cases and progress outstanding debts through the recovery cycle
* Attend monthly Summons court hearing
* Referring cases to Enforcement Agents and processing returned cases for next recovery action
* Identifying and preparing cases for charging orders and bankruptcies.
* Ensure knowledge is kept up to date in relation to the Business Rates KPIs and SLA, Liberata’s site policies and procedures
* Any other duties as required, commensurate with grade and responsibility.
Essential Skills and Attributes:
* Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
* Proven experience of working in the Revenues and debt recovery field, with good knowledge of Business Rates regulations.
* Ability to communicate effectively both verbally and in writing with clients, customers, attorneys, members of the public, magistrates and other external agencies.
* A pro-active approach to debt recovery.
* Able to produce high quality and accurate documentation.
* Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
* Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
* Able to work on own initiative and to meeting agreed targets by prioritising and planning.
* A good level of experience of Academy, (NEC), Word, Excel and MS Outlook.
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
* External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).
* Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.