Bureau Manager – Tesco Travel Money
Location: Falkirk, FK1 1LW
Hours: 30 hours a week
Salary: £23,400 per annum
Contract: Permanent
Overview
As a Bureau Manager you will lead a team in a busy bureau, supporting customers with their travel money needs and delivering outstanding service.
What we’re looking for
* Passionate people leader who leads from the front and brings out the best in the team.
* Great communicator with an eye for detail, leaving no stone unturned.
* Experience driving and delivering revenue, performance and excellence.
* Strong retail‑based background with a passion for great customer service and a positive can‑do attitude.
What you’ll be doing
* Lead, support and champion your team to deliver excellence every day.
* Work towards KPI’s and deliver on targets.
* Review data to drive performance, continuous improvement and celebrate success together.
* Ensure the bureau consistently meets compliance metrics, passes internal audits and operates to the business standard operating procedures.
* Work in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately.
* Apply training and offer expert advice on products and services.
* Follow company processes and pay attention to detail so everything stays on track.
Benefits
* Optional benefits including Private Medical, Dental and Critical Illness Insurance and discounted health checks.
* Wellbeing support programmes for physical, mental and financial wellness.
* Flexible shift patterns with the possibility of voluntary overtime during busy seasons.
* 25 days holiday plus bank holidays (pro‑rata).
* Monthly bonus when targets are hit.
* Pension plan with Scottish Widows.
* Career development with training, learning pathways and internal opportunities.
Inclusive Employer
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.
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