Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment. Role Overview: The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld. Key Responsibilities: * Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system. * Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs. * Liaising with mobile engineers, supply chain, and facilities management for updates on job progress. * Organising plant hire requirements for direct labour engineers. * Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager. * Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary. * Promoting a strong customer service culture with internal and external stakeholders. * Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement. Skills & Experience: * Previous experience in a helpdesk or administrative role within a facilities or maintenance environment. * Proficient in using CAFM systems, ideally ‘Concept Evolution’. * Strong organisational and time-management skills. * Excellent communication and customer service abilities. * Confident in liaising with various stakeholders including engineers and suppliers. * Able to prioritise workload and manage multiple tasks in a fast-paced setting. Offering: * Salary - £26,800 per annum * Full-time permanent position. * Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm. * 28 days Annual Leave and 9 Public Holidays. * Company Pension. * On-site parking and excellent transport links * Career development opportunities within a growing organisation