Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.
We are seeking a highly experienced CDD Quality Control Manager who will be responsible for managing the quality control team globally for QC. This role ensures the company's compliance with all applicable regulations and internal policies. This is a unique opportunity to join a high-performing team shaping the quality control landscape within the organisation.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality.
What you'll own
Quality Framework & Governance
* Design and maintain a comprehensive QC framework with clear standards and materiality thresholds
* Establish governance structures with appropriate escalation pathways
* Develop sampling methodologies that provide statistically significant insights
Quality Oversight & Analysis
* Lead execution of QC reviews across CDD functions
* Analyse results to identify trends and systemic issues
* Conduct root cause analysis and generate actionable insights for improvement
Remediation Management
* Implement tracking systems for QC findings and ensure timely resolution
* Evaluate effectiveness of remedial actions and establish accountability frameworks
* Identify recurring issues requiring process redesign or technology enhancements
Stakeholder Communication
* Develop comprehensive reporting for executive leadership and regulatory bodies
* Deliver insights to business units on performance and improvement opportunities
* Lead, coach and develop a team of QC analysts
* Foster a culture of continuous improvement and regulatory knowledge
Where you'll own it
Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.
What you bring
* Minimum of 7 years' experience in regulatory compliance and operational roles with a strong focus on quality control and customer due diligence
* Extensive knowledge of CDD and financial crime regulations, including AML, KYC, and other relevant regulatory requirements
* Proven experience in managing and developing quality control teams in a global environment
* Strong understanding of statistical sampling approaches and data analysis techniques
* Experience in implementing and maintaining comprehensive quality control frameworks
* Demonstrated ability to communicate effectively with stakeholders at all levels, including senior management and regulatory bodies
* Track record of driving continuous improvement in processes and team performance
* Experience in payment services industry
* Familiarity with regulatory bodies including FCA or DNB
* Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMS certification, or quality management certifications
* Experience using tools such as Orbis, Fenergo, Actimize, Salesforce
* Background in risk assessment and management, particularly in the financial sector
* Experience in developing and delivering quality control training materials
To find out more about working with us, find us on LinkedIn.
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Privacy Statement
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Explore the benefits we offer to Worldpayers in the United Kingdom
My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Application steps
Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.
Application Review
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer
This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding
The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
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