Gordon Ramsay Academy in Woking is seeking an enthusiastic and organised Guest Relations Executive to join our team on a 12-month maternity cover contract .
In this pivotal front-of-house role, youll be the first point of contact for guests welcoming them with warmth and professionalism, managing bookings, and supporting the smooth running of classes and events. Youll also play an integral part in the day-to-day administration of the Academy, helping deliver an exceptional experience for every guest who walks through our doors.
This is a Full-time, fixed-term (12-month maternity cover).
What you do as Guest Relations Executive:
Welcoming and checking in guests for classes, events, and private bookings
Managing reception duties during opening hours and weekends
Handling phone, email, and online enquiries with outstanding customer service
Coordinating and updating guest bookings using our booking system
Providing administration support across departments events, HR, kitchen, and more
Preparing class materials, maintaining guest refreshment areas, and supporting online classes
Ensuring the reception area remains inviting and well-maintained at all times
Processing additional purchases/payments from guests in person and over the phone
Schedule, produce and circulate reports in a timely manner
Manage administration tasks in relation to staffing, including updates to HR Fourth system
What Were Looking For :
Previous experience in a guest-facing or receptionist role is highly desirable
You must be available to work full time including some evenings and weekends
Exceptional communication skills both written and verbal
Strong administration skills with excellent attention to detail
Organised, proactive, and confident managing your own workload
A warm, friendly personality and a passion for hospitality
Comfortable using Microsoft Office and learning new digital systems
A team player who thrives in a fast-paced, collaborative environment
Interest in food, cooking, or events is a bonus!
Full-time, fixed-term (12-month maternity cover)
What we offer you:
Competitive Pay Rate
Wage stream employer-Employees can access up to 50% of wages before payday
Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3
Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment
A fantastic 50% staff discount on food and drink in UK restaurants
50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family
Preferential Room Rates at Gordon Ramsay Restaurants partner hotels
30% Discount on bookings for your Friends & Family in all UK Restaurants
MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy
50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels
Amazing family meals on duty
If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you.
We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
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