We are seeking an Assistant Boutique Manager for our new Creed Boutique in Manchester, opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full‑time role (5 days, 37.5 hours per week). The Assistant Boutique Manager supports the Boutique Manager in achieving the objectives set by the Company and plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPI’s for the boutique through management, motivation, coaching and development of the team, and will efficiently take control of the business in the Boutique Manager's absence.
Responsibilities
* Support the Boutique Manager in creating a luxurious customer experience that exceeds customary standards and service levels.
* Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment and passion, using the tools and training provided.
* Achieve sales and KPI targets as directed by the Boutique Manager, sharing with the team in a motivational and achievable manner.
* Communicate a clear brand experience and liaise with all support functions within the business.
* Maintain excellent standards in all areas of operational activity, drive sales and profitability, and manage boutique budgets in conjunction with the Head of Retail.
* Demonstrate strong client‑ling skills – build a loyal customer network, plan and attend client networking events in and outside the store.
* Develop a strong sales plan, set financial targets and KPI’s for the team with the Boutique Manager.
* Review performance data with the Boutique Manager, including financial, sales and activity reports, to monitor departmental productivity and overall effectiveness.
* Ensure all Creed Boutique web orders are processed and dispatched in a timely manner, wrapped and packed according to company guidelines.
* Manage stock levels in line with sales forecasts and budgets, and monitor shrinkage to reduce losses.
* Maintain awareness of market trends, understand forthcoming customer initiatives, and discuss with the Boutique Manager ways to build the business.
* Ensure health and safety, legal and security issues are processed promptly.
* Collaborate with the Boutique Manager on talent acquisition, including probationary reviews, appraisals and performance feedback sessions.
* Provide business continuity and people development; manage daily team‑related matters such as absence, sickness, holidays and rotas, and lead by example.
* Motivate and supervise the team through a positive leadership style, addressing grooming, punctuality, attendance and sales performance issues.
Qualifications
* Previous retail sales management experience ideally in a luxury environment.
* Successful track record in leading and managing a team.
* High attention to detail.
* Experience dealing with clients/customers.
* Creative flair and problem‑solving skills.
* Excellent written and verbal communication skills.
* Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
Key Personal Qualities
* Highly organised team player, able to communicate with colleagues at all levels of the business.
* Eager to learn and share knowledge.
* Pro‑active attitude and flexible approach.
* Excellent time management, organisational and prioritising skills.
* Empowering a team to achieve goals and targets.
* Ability to work effectively to meet deadlines.
About Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
Luxury Redefined
We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation
Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion
We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development
Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Benefits
* 32 days paid annual leave (pro rata for part‑time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & training
* Length of service rewards
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