Aquilo recruitment are working with a market leading manufacturer to recruit a contracts administration to join their established but growing team with an excellent culutre and progression opportunities. The role is Mon to friday with a 37 hour week, 25 days hol plus bank, enhanced pension. Job Purpose * To be an ambassador for the Company through organising, enabling and managing both internally provided and externally managed Products and Services Contracts for all brands and product ranges. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator. Qualifications and Experience: * Well practised customer service skills, well proven communication skills * Organisation and process management skills * Time Management * Experience of using UK Service Systems, included SAP and Salesforce * Able to interpret and enter Data correctly and accurately * Experienced team player * Able to work on own initiative * Numerate and literate. * Ability to communicate effectively with internal customers, clients and external providers to ensure all enabling elements are correctly maintained to allow the use of the various Service Contracts that are to be provided * Able to work consistently to time scales * Change Management Skills * Data Interpretation and Reporting Skills Job Responsibilities and Major Activities * Manage, Create, Administer and Maintain all Service-related options that require contracts and / or Service Agreements, Policies and Cover Plans that are used across all UK business units * Ensure all such records are correct and securely stored within the Service Systems used across the business units * To apply customer service skills to ensure that all customers receive an appropriate supportive service. * Manage relationships with third party provider organisations to ensure that all legal and operational requirements are managed, including the loading of required records and amendments to records * Produce and maintain required reports from the system relating to overall Contract Record Management * Analysis of records that are not compliant and agree and undertake required actions to resolve non-compliance of records * Create and update relevant Key Performance Indicators and Management Information Key Measures * Relevant KPI measures on overall contract landscape * Timeliness of Contract Changes * Level of outstanding Changes * Level of identified non-compliant record corrections * Pipeline of Demands generated from the Contracts * Stakeholder feedback Key Challenges * Maintaining Data Accuracy and Controls * Managing Contract Lifecycles