Aftersales Manager - Chelmsford Volvo
Full time, Permanent
Salary: OTE up to £70,00 (Basic £45,000-£55,000 DOE)
Working hours: Monday - Friday 8am - 6pm (no weekends)
Volvo Car UK is on the lookout for a highly driven and ambitious Aftersales Manager to join one of our retailers aftersales management team, at Lookers Chelmsford Volvo.
About this opportunity
As an Aftersales Manager, you'll be managing a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met whilst also acting as a role model for customer service excellence for the team, always leading by example.
You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to continue to do so too. You will be reporting into the Sam Wallis, the Market Area General Manager and be responsible for your team members including Service Advisors and Technicians. From the day to day running of the Workshop, managing the Technicians to achieve maximum productivity, making sure that the Service Advisors are very customer focused to achieve first-class customer care whilst ensuring a consistently high level of performance is met.
This is a truly exciting opportunity to work with one of the top UK employers and collaborate with one of the world's leading car manufacturers.
Necessary Skills
* First-Class leadership skills & the ability to coach and develop an aftersales team.
* Excellent communication, interpersonal and negotiation skills.
* Be able to build and maintain a rapport with colleagues, customers and external providers.
* Highly organised & process driven with the ability to adapt and manage workloads.
* Be able to identify opportunity to strategically develop the business.
* Have a real desire to succeed and a need to exceed targets
Lookers recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, plus;
* Holiday Entitlement of 30 Days, which increases with Service.
* Critical illness cover and Life Assurance (2 years plus)
* Company Car
* Company Pension
* Bonus Scheme
* Employee Discount
* Retail Discounts, saving on Shopping, Gym membership, dining out & more.
* Car Benefit Scheme, Cycle to Work, Technology Schemes & More…
* Smart Health - Free & quicker access to support 24 hours a day, 365 days a year, including GP's & Prescriptions.
* Enhanced paid maternity, paternity and adoption leave.
* & much more.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.
Volvo's Retailers welcome applications from candidates of any background who have relevant repair, maintenance, and servicing vehicles experience, including those from other industries who have transferable skills and competencies. If you can demonstrate good mechanical and electrical competencies with an ability to ensure all work is carried out to a high standard, we have the training and facilities to help you make the next big step in your career