They are the UKs leading sector-specific digital marketing agency, they combine sector-specific insight, unique audience data and a deep rural passion to drive real, measurable growth across the rural sector. As a Client Success Manager, youll be the client lead on several client accounts. This role is about building meaningful partnerships, managing expectations, and uncovering opportunities for growth. Its not about managing the nuts and bolts of delivery its about strategy, collaboration, and ensuring clients feel supported every step of the way. Youll act as the vital link between clients and our internal teams, aligning goals, fostering trust, and driving success. You will assess digital marketing activity at a high level, interpret data and campaign performance, and recommend adjustments to strategies to ensure objectives are achieved. What Youll Do Client Relationships: Build trust as the primary contact for clients, understanding their business goals, challenges, and ambitions. Ensure client satisfaction by delivering exceptional service, clear communication, and tailored solutions. Proactively identify growth opportunities through upselling, cross-selling, and expanding service offerings. Digital Marketing: Demonstrate a strong working knowledge of key digital channels, including paid media, organic social, email marketing, SEO, content marketing, marketing automation and analytics. Understand how different channels support distinct commercial objectives such as lead generation, brand growth, customer retention and revenue. Advise clients on how digital activity fits within wider business strategy, sales processes and growth plans. Interpret campaign performance data and assess effectiveness against agreed KPIs. Evaluate return on investment and guide clients towards commercially sound decisions. Challenge underperformance constructively and recommend strategic adjustments. Collaborate with internal specialists to ensure strategy aligns with delivery, without being responsible for hands-on execution. Client Partnership and Strategy: Act as a trusted strategic partner, proactively reviewing campaign performance and identifying opportunities to improve results through strategic adjustments. Analyse data to interpret marketing outcomes, make ROI-focused recommendations, and align efforts with client business goals. Identify potential bottlenecks or challenges within client-side processes (e.g., sales pipelines) and consult clients on how to address these effectively. Collaborate with the marketing team to align strategic marketing insights with campaign execution, ensuring all activities support measurable outcomes. Communicate strategic recommendations across the team and secure buy-in for new or adjusted approaches. Work closely with internal marketing teams to co-develop and refine overarching strategies, ensuring all client activity aligns with measurable outcomes and long-term objectives. What Youll Get Competitive Salary : £32k - £36k (depending on experience) Personal Development: Annual growth plans, 1:1 reviews, and opportunities to expand your expertise. Generous Holiday Allowance: 24 days of annual leave plus 8 bank holidays. Hybrid Working: A mix of office and remote working days. Pension Scheme: A minimum of 3% employer contribution and 5% employee contribution, helping you save for your future. Professional Growth: Access to mentoring, study support, and professional development opportunities. Supportive Culture: Be part of a collaborative, passionate team that values creativity and shared success. External Mentoring Support Access to an experienced industry mentor for 1 hour per month for up to 3 months. (this may be extended at your line managers discretion). Plus Additional service based benefits, to include, Healthshield Cash plan, Salary Sacrifice EV Car Scheme, Enhanced Maternity & Paternity support, Enhanced Pension contributions.