A customer focused role, providing a wide spectrum of technical support forBroadcast and professional audio clients, worldwide.
Evertz is a world leading company in the design of innovative and pioneering broadcast equipment. We currently have a vacancy in our Customers Support team based just outside Reading, Berkshire, UK. We are looking for keen and enthusiastic engineers / technicians with a passion for broadcast audio to join the UK team.
Job Responsibilities
* Provide first class technical onsite support and service to customers, assuming responsibility for resolving all issues in a professional manner.
* Visit customer’s premises to commission equipment.
* Provide operational & service training.
* Assist with Customer Acceptance Testing when required.
* Provide Hotline and Email-Support for our customer base.
* Monitor all relevant issues and report appropriately.
Basic Qualifications
* No mandatory formal qualification required, although HND / Degree in Electronics or Engineering as a guide.
* May be qualified through industrial or professional experience, and will have extensive digital audio experience in broadcast or a related professional audio field.
* Will have previous experience testing / servicing / commissioning digital consoles in the audio industry.
* Willingness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.
Preferred Qualifications & Desired Competencies
* Ability to exercise excellent judgement when under pressure to manage difficult issues effectively to ensure good outcomes.
* Ability to work independently under own initiative and unsupervised on-site.
* Team Player : respect for colleagues; communicating with clarity and accountability, pro-actively sharing knowledge and expertise, and asking for assistance where needed.
* Able to adapt to changing demands and conditions and manage unexpected obstacles.
* Customer Focus : Providing exceptional service and quality to external and internal customers.
* Self-Awareness : Accepting responsibility for personal development and actions.
Skills and Knowledge
* Good working knowledge & understanding of modern digital consoles and complex studio infrastructure from both a technical and operational perspective. Previous operator experience is an advantage but not essential
* Good computer and networking knowledge – will be able to set up and troubleshoot PC and Linux based systems, network infrastructure, and the latest Video and Audio over IP technologies.
* A good understanding of techniques & circuitry used in audio equipment including digital audio & power electronics. The ability to analyse circuits and modify designs will be an advantage.
* An understanding of the various environments in which our customers operate, including theory & practice relating to these. .
* Has good administration skills, including Microsoft Office, and CRM.
* Has a working knowledge of modern PCB design and assembly techniques & ESD Special Handling requirements.
Communication
* Must have good interpersonal & communication skills.
* Fluent in English
Planning and Organisation
* Can organise and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects.
* Manage customer relationships, both internal and external.
Personal Qualities
* Self motivated, with the ability to self-manage time, targets and work load.
* Enthusiastic and always maintains professionalism, even under extreme pressure.
* Flexible, willing and able to travel or work overtime at short notice.
* Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations.
* Willingness to travel both nationally and internationally
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