Location:
London, London, United Kingdom
Job ID:
R0090759
Date Posted:
2025-04-25
Company Name:
HITACHI ENERGY UK LIMITED
Profession (Job Category):
Sales, Marketing & Product Management
Job Schedule:
Full time
Remote:
No
Job Description:
The Digital Service Operations & Support Manager is responsible for the deployment, operation, and support of digital service solutions. This role manages a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction.
Reporting to the Head of Digital Service Solutions, the manager collaborates with Digital Product Managers and Product Care Management to maintain and optimize digital services globally.
Key Responsibilities:
Strategic Responsibilities:
* Lead the implementation of digital service solutions to improve efficiency and effectiveness, supporting digital solution delivery (e.g., edge-device configuration, IoT provisioning).
* Develop training and certification programs for field teams in digital service operations.
* Establish governance frameworks for operational processes to ensure consistency across global teams.
Operational Responsibilities:
* Support the lifecycle management of edge devices, including firmware/software updates and security compliance.
* Ensure smooth deployment and ongoing support of digital services in field operations.
* Serve as an escalation point for digital service issues, working with IT and engineering teams for resolution.
* Monitor performance metrics and use data insights for continuous improvement.
* Assist customers and partners to ensure effective digital service adoption.
Collaboration & Governance:
* Coordinate with R&D, Product Managers, and Product Care to enhance service operations.
* Work with Product Care to manage the digital/edge installed base, planning upgrades and maintenance.
* Ensure compliance with cybersecurity, data privacy, and regulatory standards.
Financial Responsibilities:
* Manage operational budgets for cost efficiency.
* Identify opportunities for cost savings and automation to improve service delivery.
Qualified individuals with disabilities may request reasonable accommodations by completing a general inquiry form on our website, providing contact details and specific accommodation needs. This service is available solely for accessibility support during the application process.
#J-18808-Ljbffr