Customer and Trading Manager - Small Supermarket
Salary: 31,700
Location: Chertsey Store, Chertsey, KT16 9AG
Contract type: Permanent
Business area: Retail
Closing date: 29 May 2026
Requisition ID: 400061336
What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs like clockwork daily.
* Taking responsibility for the daily operations of the store, often being the only manager on site with full accountability.
* Working alongside the team to complete all tasks, ensuring customers are served efficiently and safely.
* People management, including managing performance and capability, conducting disciplinaries and ensuring accurate scheduling and pay.
* Helping other stores as needed within the close‑knit network.
What makes a great customer & trading manager:
* Previous line management experience in a fast‑paced operational environment.
* Provides excellent customer service and coaches the team to do the same.
* Delivers on KPIs and other performance indicators.
* Manages disciplinary, performance or other employee relations issues.
* Leads operations confidently, working alone in absence of senior management.
* Demonstrates record of delivering outstanding customer service and coaching colleagues.
* Experience leading a team in a fast‑paced, customer‑facing environment, motivating others and driving performance.
* Takes responsibility for store operations in absence of senior managers.
* Success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
* Has managed employee relations issues including performance and absence management.
Working for us has great rewards
Salary is dependent on experience, store size, complexity and location. In addition to salary, we offer benefits for our managers, including:
* Discount card – 10% off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, rising to 15% off Sainsbury’s on Fridays and Saturdays and 15% off Argos on every pay day.
* An annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – match 4‑7.5% of your contributions.
* Sainsbury’s share scheme – discounted investment opportunities.
* Well‑being support – emotional support, counselling, legal and financial advice.
* Colleague networks to help fulfil potential.
* Cycle to Work scheme for bike procurement saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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