Overview
Join to apply for the Supported Employment Operations Manager role at Guardian Jobs.
5 Years Fixed Term Contract / Secondment Opportunity.
Are you a purpose driven and strategic leader, passionate about driving positive outcomes in Supported Employment? We are seeking a highly motivated Supported Employment Operations Manager to lead our Connect to Work Team.
To be successful in this role, you will provide operational leadership, including day-to-day management of front-line Employment Specialists, developing and delivering employment support strategies aligned with the Council’s corporate priorities. You will forge influential partnerships with multi-agency stakeholders to expand opportunities and strengthen referral pathways. You will act as a subject expert to senior leadership, delivering strategic briefings and deputising for the Head of Employment Pathways. The role will require you to direct the implementation of Supported Employment and IPS models, ensuring fidelity and evidence-based practice.
You will need prior experience of driving a performance-led culture within the Employment and Skills industry, and the knowledge to implement robust monitoring and impact metrics. You will cultivate high-level stakeholder relationships across sectors, engaging NHS, employers and the DWP. You will work with the council s Communications teams to develop communications strategies, overseeing promotional materials and engagement campaigns. You will represent the programme at borough-wide events, ensuring alignment with corporate strategy and influencing policy. You will provide strategic oversight of the team, ensuring operational excellence and responsiveness to sector demands; you will lead team meetings to drive alignment with political, Commissioning and labour market priorities, while fostering agility and innovation.
You will manage and mentor Employment Advisors, embedding a high-performance, customer-focused culture. You will oversee supervision of co-located staff, ensuring integration across multidisciplinary teams, championing cross-departmental collaboration and fostering a joined-up approach within Employment, Skills and Adult Learning services.
Responsibilities
* Provide operational leadership, including day-to-day management of front-line Employment Specialists.
* Develop and deliver employment support strategies aligned with the Council’s priorities.
* Forge influential multi-agency partnerships to expand opportunities and strengthen referral pathways.
* Act as a subject expert to senior leadership; deliver strategic briefings and deputise for the Head of Employment Pathways.
* Direct the implementation of Supported Employment and IPS models with fidelity and evidence-based practice.
* Drive a performance-led culture and implement robust monitoring and impact metrics.
* Develop high-level stakeholder relationships across NHS, employers and the DWP.
* Collaborate with the council’s Communications teams on communications strategies and campaigns.
* Represent the programme at borough-wide events and ensure alignment with corporate strategy.
* Lead and mentor the team; manage co-located staff and promote cross-departmental collaboration.
Qualifications & Experience
* Experience driving a performance-led culture within the Employment and Skills sector.
* Knowledge to implement robust monitoring and impact metrics.
* Ability to cultivate high-level stakeholder relationships across sectors.
* Experience collaborating with NHS, employers and the DWP.
* Experience leading and mentoring teams; ability to foster a high-performance, customer-focused culture.
Application Process & Important Dates
For further details or an informal chat please contact: anna-renee.paisley@hackney.gov.uk
We operate a fair and open anonymous selection process. We do not accept supporting statements or CVs. To proceed with your application, you will need to create an account and submit your application. You will complete competency-based questions as part of the process to demonstrate suitability for the role.
Closing date for applications: 21 September 2025 (22:59).
Interview and assessment date: W/C 06 October 2025.
Equality & Inclusion
We are committed to eradicating discrimination and welcoming flexible working. We particularly welcome applications from disabled people, as this group is underrepresented in our workforce. Hackney Council supports residents and staff with a vision to be a place for everyone where diversity is celebrated and all feel valued, included and involved.
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