About the Role
The Learner Recruitment & Reception Officer role is a key part of the Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.
In role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve their mission to provide skills for the future of their students and community through outstanding teaching & learning.
The days of the week they would ideally like this role to work on are a Tuesday and Thursday 12.30pm - 9.00pm and on other days 8.30am-5.00pm, however they can discuss this further at interview with candidates. The additional 2 days are open to discussion also.
Responsibilities
You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.
You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriate and effectively, under minimal supervision on occasion as receptions can be very busy.
You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.
Department Info
These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing.
The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.
Benefits and rewards package
* Access to local government pensions scheme
* Up to 41 days annual leave per year including closure during Christmas period
* Access to their gyms, restaurants and salons
* Staff health & wellbeing and benefits schemes including in-house Occupational Health service
* Full, part time and flexible working hours available in many roles
* Parking available at all of their sites
* Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
* New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
* Recruitment Referral Scheme for all employees, worth £200 per referral made
What is the Group?
The Group's main goal is to be an 'outstanding' education and training provider and this is at the heart of everything that they do. To help them achieve this they are looking to recruit highly motivated, innovative and dynamic individuals to join their existing teams. To be a part of the team they will expect you to be committed to their values too.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.
Apply here
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