Payroll Process Manager
Location: Crawley (Hybrid - up to 3 days working from home)
Reporting to: Process Performance Manager, Bucharest
Are you a people-focused leader with a passion for global payroll excellence and process transformation? Do you thrive in inclusive environments where collaboration, innovation, and continuous improvement are celebrated?
We're looking for a Payroll Process Manager to join our international team and lead with empathy, expertise, and purpose. This is a unique opportunity to shape payroll operations across multiple countries, working closely with a small, dedicated team and global stakeholders.
What You'll Be Doing:
As one of our Payroll Process Managers, you'll be the strategic driver behind payroll process excellence across our global footprint. You'll lead and support a small team of payroll analysts (based in Kuala Lumpur and Bogot), ensuring seamless delivery of payroll services in a dynamic, multicultural environment.
Your key responsibilities will include:
* Owning and standardising global payroll processes to ensure accuracy, transparency, and efficiency.
* Leading process improvement initiatives to enhance performance and reduce complexity.
* Collaborating with digital product owners to modernize payroll systems and drive innovation.
* Defining and tracking process outcomes with clear value metrics.
* Championing change management, including stakeholder engagement and training for global teams.
About You:
You're a thoughtful and inclusive leader who brings people together to achieve great results. You're passionate about payroll, process excellence, and creating a positive impact across diverse teams.
What we are looking for:
* 5+ years of payroll experience, including 2+ years managing teams in payroll outsourcing or GBS/SSO environments.
* A background in leading payroll operations within top-tier outsourcing firms (e.g., EY, Deloitte, PwC, KPMG, ADP or similar).
* Strong international payroll knowledge, ideally with experience beyond Southeast Asia.
* A collaborative mindset and a track record of leading medium-to-large teams across multiple clients or countries.
* Experience with Kaizen, Lean, or Six Sigma methodologies (Green or Black Belt is a plus).
* Advanced English proficiency and excellent communication skills.
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