Job summary
An exciting opportunity to join us as a Receptionist/Administration and Data Input Officer within EPUT, based at The Harland Centre, Westcliff-On-Sea. The role will require the successful applicant to predominantly be based at The Harland Centre and then cover across various sites throughout our region in a reception capacity. Additionally, covering administrative services based within our Rochford Hub.
The Harland Centre helps older adults with mental health problems, including dementia. They support people living in the community by offering assessments, treatment, and ongoing care to improve their well‑being and quality of life.
* We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include face‑to‑face contact with vulnerable patients.
* Making and taking patient telephone calls.
* Providing accurate input of confidential data onto our frailty register.
* The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
* You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self‑motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Main duties of the job
This position involves a two‑pronged approach to responsibilities.
The underlying responsibility of this role is accurate and timely data entry to maintain and update our frailty register, ensuring compliance.
Alongside this, you will provide on‑site reception support, including front‑of‑house duties and administrative assistance for our wider services. This ensures smooth day‑to‑day operations and an excellent experience for service users.
You will also be required to handle queries from multi‑disciplinary clinical staff, service users, and managers in a polite and efficient manner. This includes receiving and managing telephone enquiries, responding appropriately to callers, and offering support to high‑risk and vulnerable clients and their carers.
This role demands strong attention to detail, excellent communication skills, and the ability to balance structured data tasks with dynamic service support.
* A good attention to detail is critical for this role.
* You will deal, face‑to‑face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
* You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic skills are required at all times.
* Depending on the individual, there may be scope for involvement in additional administrative duties for the right candidate.
About us
EPUT are looking for motivated staff who share our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development opportunities including:
* Season Ticket Loans
* NHS discounts for staff
* Excellent training facilities and opportunities
* Buying and selling annual leave scheme
* The opportunity to work bank shifts and expand knowledge and experience in other areas
* Salary sacrifice schemes including lease cars and Cycle to Work
* Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.
Job locations
Harland Centre
Balmoral Road
Westcliff‑On‑Sea, Essex
SS0 7DB
Pay details
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year
Contract: Permanent
Working pattern: Full‑time
Reference number: 364‑A‑9540
Person Specification
* Experience in Administration (Essential): Minimum 1 year experience, customer service experience, IT experience, data entry experience.
* Experience in Administration (Desirable): NHS experience within administration or customer service.
* Qualifications (Essential): GCSE Grade 5 minimum or equivalent.
* General Knowledge of databases / clinical systems (Essential): Accuracy and attention to detail, proven ability to multitask.
* General Knowledge of databases / clinical systems (Desirable): SystmOne / Mobius.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Essex Partnership University NHS Foundation Trust
Harland Centre
Balmoral Road
Westcliff‑On‑Sea, Essex
SS0 7DB
Website: https://eput.nhs.uk/
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