Join Our Team as a Customer Care Coordinator!
Are you ready to make a difference in people's lives? Located in the heart of Woodbury, MN, we at Express Employment Professionals are on the lookout for a dedicated and experienced Customer Care Coordinator to join a respected restoration company in the East Metro area.
Salary: $20-22/hour
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Type: Evaluation-to-Hire | Excellent Benefits Upon Hire
Why This Role is Perfect for You
If you thrive on helping others through challenging situations and are the go-to person for calm, organized support, this is the opportunity you've been waiting for! In this contract-to-hire position, you will guide customers through their recovery journey after property damage events like water, fire, or storm losses. Your role will be pivotal in making a tough situation a little easier for them.
Your Responsibilities
* Manage incoming calls on a fast-paced multi-line phone system.
* Provide proactive, empathetic, and consistent communication to keep customers informed throughout their project.
* Coordinate internal service teams and manage daily schedules.
* Dispatch emergency service crews, subcontractors, and project managers.
* Maintain accurate and timely records using multiple job management software systems.
What We’re Looking For
* A professional, friendly demeanor with strong problem-solving abilities.
* Comfort navigating multiple computer systems and screens.
* Excellent attention to detail and time management skills.
* Clear and effective communication skills, both written and verbal.
* The ability to stay focused and organized in a fast-paced environment.
What You’ll Gain
* Competitive pay of $20-22/hour, depending on experience.
* A full-time, evaluation-to-hire opportunity.
* Access to top-tier benefits upon hire, including health, dental, and PTO.
* The chance to work with a mission-driven team making a real difference for customers.
Express Benefits Include:
* Medical benefits.
* Holiday and vacation pay.
* 401(k) retirement plan.
Ready to take the next step in your career? Apply today and join us in making a positive impact!