Customer Support (Retention Team)
Provisional start: ASAP
Location: Milton Keynes
Working Pattern: Monday to Friday, 9am‑6pm
What you’ll be doing:
* Supporting the Retentions Team by completing daily administrative tasks.
* Taking inbound calls from customers and passing them over to their advisor.
* Managing lapsed policy notifications from insurers and uploading them to our dialling system.
* Managing your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
* Sharing ideas and feedback to improve processes, profitability, and the overall customer experience.
* Staying up to date with insurer processes, attending training and webinars, and completing 15 hours of CPD annually.
* Occasionally reaching out to families by phone whose Life Insurance policies are at risk of lapsing, understanding their situation, and helping them stay protected.
We’re looking for:
* Excellent communication skills.
* Experience in an office‑based administrative environment is essential.
* Resilience and empathy. This is a fast‑paced, people‑first role.
* The ability to work both independently and collaboratively within a supportive team.
* Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus.
What’s in it for you?
* £27,500 basic salary
* Quarterly performance‑based bonus
* Industry‑leading training and ongoing development
* Life, Critical Illness and Income Protection cover
* Buy/Sell up to 5 days of holiday
* Your birthday off
* Recognition and rewards for delivering great outcomes
* And much more!
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