Neighbourhood Manager with experience in delivering front-line customer-facing services, working with vulnerable people and community groups, and possessing excellent problem-solving and customer service skills is required to join our team at A2Dominion based in Staines upon Thames, Surrey.
SALARY: £34,285 - £36,089 per annum + Generous Benefits (see below)
LOCATION: Hybrid working: 2 days in the office in Staines (TW18), with the remaining time from home and site visits
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
PLEASE NOTE: Full UK driving licence and access to own vehicle for work use are essential
JOB OVERVIEW
We have a fantastic new opportunity for a Neighbourhood Manager with experience in delivering front-line customer services, working with vulnerable populations and community groups, and excellent problem-solving skills.
As the Neighbourhood Manager, you will be responsible for providing customer-led, high-quality neighbourhood management for a portfolio of residential and mixed-tenure buildings, fulfilling landlord obligations within regulatory requirements, and delivering excellent tenancy, building management, and customer service to residents.
You will act as a point of contact for residents, build relationships with internal and external stakeholders, and work with diverse tenants requiring additional support.
DUTIES
Your responsibilities will include:
* Conducting regular estate inspections, maintaining accurate records, and addressing issues promptly
* Ensuring buildings and systems comply with statutory obligations and fire safety standards
* Collaborating with internal departments and external contractors on maintenance activities to ensure building safety
* Engaging with residents regarding building safety and maintenance
* Supporting residents in good housekeeping and fire safety practices, enforcing where appropriate
* Developing and updating resident engagement strategies in line with regulations
* Managing decants proactively from start to finish, including customer contact and cost management
* Managing tenancies in accordance with policies and KPIs, handling issues like anti-social behaviour, disputes, safeguarding, hoarding, and breaches, including enforcement actions and signposting to support agencies
* Investigating and resolving tenancy management queries, providing advice and guidance
* Building relationships with stakeholders to support residents
* Representing the organization at court, meetings, case conferences, forums, and evictions, as well as internal meetings
* Challenging unacceptable behaviours and raising safety risks within buildings
* Providing feedback on contractor performance issues
* Ensuring strong financial performance through collaboration with the service charge team, including accurate estimates and management
CANDIDATE REQUIREMENTS
Essential
* GCSEs or equivalent in Maths and English
* Proficiency in Outlook, Word, and Excel
* Experience in problem-solving for residents, including vulnerable groups
* Experience delivering services to diverse customers
* Excellent communication skills at all levels, capable of translating complex information for vulnerable customers
* Strong IT skills, including data analysis and report presentation
* Full Clean UK driving licence
Desirable
* Experience or willingness to train in building construction, safety, fire safety, and building management
* Experience or training in managing ASB cases, housing law, welfare benefits, financial inclusion, safeguarding, and wellbeing practices
BENEFITS
* 25 days’ holiday plus Bank Holidays, increasing to 28 days after 3 years
* Up to 8% contributory pension
* Flexible working arrangements
* Investment in your learning and development
We encourage applicants who do not meet 100% of the criteria to apply, as we value diverse experiences and potential.
NO AGENCIES PLEASE
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JOB REF: AWDO-P13432
This position is advertised by AWD online on behalf of a2dominion Group Ltd.
Full-Time, Permanent Community Housing and Property Jobs in Staines upon Thames, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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