Title
Digital Services Manager
About The Role
As Digital Services Manager, you will oversee a team of IT professionals responsible for the management, performance and support of our digital platforms, with a focus on third‑line operational support.
You will act as the link between technical teams, senior stakeholders and clients—ensuring services are reliable, secure, scalable and aligned to both current contractual obligations and evolving future needs.
You will lead the day‑to‑day management of all digital systems and core data warehouse solutions, ensuring stable, secure and high‑quality service delivery. Acting as the internal voice of the client, the role champions an excellent user experience across the entire ecosystem while providing clear, insightful service reporting to internal leadership and clients.
You will build strong and effective working relationships with internal teams, external partners and suppliers, driving continuous improvement, operational enhancements and new ways of working.
You will communicate complex technical information to non‑technical audiences, manage supplier performance against service delivery KPIs, and oversee the structure, performance and resourcing of technical domains and practices.
The role also provides leadership through periods of change—ensuring the team is prepared for future projects, platform developments and organisational growth.
Essential Experience
* Strong knowledge of PaaS/IaaS and the configuration of SaaS solutions.
* Proven experience managing technical teams in high‑demand environments.
* Background in service operations with heavy delivery focus.
* Experience in client‑facing roles with strong stakeholder engagement capability.
* Ability to chair and contribute to governance forums.
* Broad technical understanding of software, database, integration, and reporting technologies.
* Expert knowledge of ITIL v4 processes and best practice.
Experience Of The Following Is Highly Desirable
* Knowledge and experience of the Public Sector and/or Private Sector FM/Estates Management Industry.
* Experience with strategic transitions of older platforms to more modern designed and hosted infrastructure.
Qualifications
* ITIL v4 qualification.
Location
Requirement to regularly attend Leatherhead HQ (min 3 days per week), and occasional travel to Swindon National Service Hub and client sites (typically London).
KBR Benefits & More
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
R2121174
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