Customer Services Advisor (Ref: POS000698)
Salary: £25,584 - £25,992 (pro-rata). Salary Band: £20,001 to £30,000. Post Type: Temporary. Hours Per Week: Please see advert text.
Job and Application details
Categories: Admin / Secretarial / Customer Services
Directorate: N/A
Published Date: 26/06/2025
Closing Date: 13/07/2025
Role Overview
Are you capable of acting as a customer advocate, providing excellent service to all customers and visitors contacting the Council? Do you want to be part of a friendly, motivated team, offering advice to customers and resolving inquiries at the first point of contact in line with relevant legislation and Council policies? Are you passionate about promoting and encouraging the use of the Council’s digital services?
This is a temporary post for 12 months, working Monday to Friday, 09:30 am to 2:30 pm.
For detailed information, please refer to the attached Role Profile and Supporting Documents.
If you wish to discuss the vacancy informally, please contact:
* Yvonne Walker, Customer Service Team Leader at 07920877742
* Tina Howison, Customer Service Senior Advisor at 07741180899
Benefits of Working with Darlington Borough Council
* 32 days Annual Leave plus Bank Holidays, with options to purchase additional leave (pro-rata for part-time)
* Access to the Local Government Pension Scheme with voluntary contributions
* Flexi-time and flexible working arrangements
* Generous maternity, paternity, and adoption leave schemes
* Staff equality forums and wellbeing initiatives
* Green Car Leasing Scheme
* Training, learning, and development opportunities
* Physiotherapy and confidential counselling services
* Various discounts and employee benefits, including the Dolphin Centre Fit for Life Discounts, retail discounts, and more
For the full benefits package, visit: Why work for us
Learn more about working for us at: Jobs and Careers
Application Guidance
All correspondence will come from donotreply@northeastjobs.org.uk. Please check your email and Junk folder regularly. For assistance with the application process, contact the HR Team at 01325 403217 or HR@darlington.gov.uk.
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