General Services Manager
Location: ConocoPhillips (UK), Teesside Operators Ltd, Seal Sands, Middlesbrough, TS2 1UH
Salary: £40,000 – £45,000 per annum plus benefits
Hours: 40 hours per week, Monday – Friday (some flexibility required)
Requirements: Driving licence
Testing: Drug and alcohol test on first day, with random testing thereafter
About the Role
As the General Services Manager (GSM) at ConocoPhillips, you will lead all on-site services, including cleaning, catering, pest control, and machinery servicing. You will oversee the Assistant GSM, Catering Manager, and wider operational teams, ensuring day-to-day operations run smoothly, high-quality standards are maintained, and contractual obligations are met.
This is a senior leadership role requiring strong operational management, people leadership, and experience in facilities management across cleaning and catering services. You will act as the primary liaison between Sodexo and the client, managing all services to agreed SLAs while driving continuous improvement and commercial performance.
Key Responsibilities
Operational Leadership
* Lead all on-site services, ensuring quality, compliance, and SLA delivery
* Oversee the Assistant GSM, Catering Manager, and operational teams
* Manage pest control schedules and annual machinery servicing
* For full list of responsibilities please see the job description attached
Client & Business Management
* Act as the primary interface between Sodexo and the client, building strong, trust-based relationships
* Ensure contracts are delivered profitably and efficiently, managing costs and budgets effectively
Financial & Commercial Oversight
* Manage site budgets, costs, and stock control
* Ensure accurate billing and invoicing through systems such as SAP and E-Prophit
Leadership & People Management
* Lead, motivate, and develop a high-performing team across multiple service areas
* Drive onboarding, training, performance management, and succession planning
* Promote employee engagement through Sodexo's Employee Value Proposition
Health, Safety & Compliance
* Maintain a safe working environment in line with health and safety, food hygiene, and statutory requirements
* Lead initiatives in line with Sodexo’s Zero Harm safety mindset
Continuous Improvement & Innovation
* Drive innovation, cost efficiency, and quality improvements across all services
* Promote best practices, Sodexo standards, and corporate values on site
* Represent Sodexo externally as a senior ambassador for the brand
What You’ll Bring
* Proven experience in senior people management and operational leadership
* Strong financial and commercial acumen
* Excellent communication and stakeholder management skills
* Ability to manage multiple priorities and workloads
* Experience in facilities management across cleaning, catering, or related services
* IOSH Managing Safely qualification or willingness to work towards
* Experience delivering training and developing teams
* Ability to balance client expectations with operational demands
Why Sodexo?
Working with Sodexo is more than a job — it’s a chance to be part of something greater. Benefits include:
* Unlimited access to an online wellbeing platform
* Employee Assistance Programme (legal, financial, and personal support)
* 24-hour virtual GP service
* Sodexo Discounts Scheme
* Pension plan
* Learning and development opportunities
* Bike to Work Scheme
* Enhanced UK & Ireland benefits and leave policies
About Sodexo
Sodexo’s purpose is to create a better every day for everyone. Operating in 55 countries, we serve over 100 million consumers daily.
We are an inclusive, forces-friendly, and Disability Confident Leader employer and welcome applications from people of all backgrounds. Employee networks include Pride, Parents & Carers, Disability Ability Network, SoTogether, Generations, and Origins.
Ready to be part of something greater? Join a team that values you for being you.
#J-18808-Ljbffr