Overview
The Global Benefits team requires a specialized expert who can bridge the gap between technical plan design and employee understanding. As the International Benefits Knowledge Integration Manager, you will be the core link between the Benefits team and our partners in Communications, Content, and Employee Experience. Your core responsibility is to ensure our comprehensive benefits knowledge is accurately and consistently reflected across all channels, enrollment and eligibility vendor platforms, and employee touchpoints. This role has a dotted line reporting relationship to the Executive Director of U.S. Benefits.
Responsibilities
* Serve as the main point of contact / subject matter expert as it relates to benefit related information that is employee facing
* Distill complex plan documents, legal requirements, and global policies into structured, manageable information that is easily deployed
* Ensure that benefits expertise is correctly reflected across all engagement channels, including our Employee Experience Platform, mobile apps, and internal social tools
* Partner with the Benefits team and Benefits administration vendors for enrollment and eligibility platforms for our largest countries, reviewing and providing context to vendor-provided content on their websites and communication materials to help ensure benefits information is accurate, consistent, and appropriately tailored for our employee experience
* Work directly with Human Resources Communications and Employee Experience teams to ensure their creative campaigns are rooted in deep benefits expertise and reflect current plan technicalities
* Create and maintain a centralized, organized repository for all benefit program details, ensuring a consistent approach to how benefits are explained and accessed regardless of region or language
* Drive engagement and understanding of benefits content by measuring usability and implementing improvements to reduce call center inquiries
* Represent the Benefits team in cross-functional planning sessions, ensuring that the "benefits perspective" is prioritized during the development of new employee tools or platforms
Required Qualifications, Capabilities, And Skills
* Bachelor’s degree
* Solid experience in corporate benefits or benefits consulting including working across locations or regions
* Deep experience in global health, welfare, and retirement programs. You must be able to read a plan document and immediately identify the key takeaways for an employee
* Ability to organize vast amounts of program data into a structured format and strong program management and organizational skills
* Proven ability to work as a peer to Communications and Content professionals, navigate across complex situations and multiple stakeholders
* Strong verbal and written communication skills with a customer-focused approach
* Exceptional attention to detail, specifically regarding version control and the accuracy of technical data across multiple digital surfaces
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
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