Contract: 1x permanent position - Full time Monday - Friday 37 hrs pw
Salary: £33,000 (dependent on experience)
At Anglian Water our values are that together, we will: build trust, do the right thing, and we are always exploring.
Who we are
The Self‑Lay team support the growth of the Self‑Lay and New Appointments and Variations (NAV) market within our region. We are part of Development Services, helping to deliver new infrastructure including the installation of new water mains for housing developments, water mains diversions & reinforcements, service connections and metering.
We are responsible for ensuring our customers are supported and have all the correct training and knowledge. This ensures their infrastructure meets our internal standards, protecting water quality and helping us to create sustainable assets for the future.
What Will You Be Doing as a Self‑Lay Project Co‑Ordinator?
As a Self‑Lay Project Co‑Ordinator, you will be a vital link between our Self‑Lay Providers (SLPs), NAV customers and internal teams. Working collaboratively with both internal colleagues and external partners, you'll support and monitor a wide range of construction and administrative activities across the full project lifecycle.
You’ll play a key role in the successful delivery of Self‑Lay schemes, positively influencing Health & Safety, commercial sustainability, and customer satisfaction. Your focus on accuracy, communication and service will help ensure our customers receive a seamless, high-quality experience.
In this varied and fast‑paced role, you will:
* Provide a comprehensive end‑to‑end service for customers connecting to Anglian Water's infrastructure
* Manage and coordinate project administration in partnership with Project Liaison Managers (PLMs)
* Ensure all customer communications are professional, proactive and solution‑focusedSupport efficient decision‑making with a strong commercial awareness
* Monitor service levels, escalating issues where appropriate to meet internal and external levels of service
* Contribute to performance targets, including customer satisfaction and DMeX outcomes
What does it take to be a Self‑Lay Coordinator?
You’ll be highly organised, resilient and comfortable managing multiple projects within tight deadlines. As a self‑starter with a collaborative mindset, you’ll thrive in a busy team environment and be eager to learn new skills and systems.
You’ll also bring:
* A strong commitment to Safer Every Day principles
* Proven IT skills, particularly in MS Office and SAP, with the ability to quickly learn new systems
* Excellent organisational, time management and data entry skills
* Strong problem‑solving and communication abilities, with confidence managing competing priorities
* A customer‑focused approach, delivering excellent service internally and externally
If you enjoy working collaboratively, take pride in delivering high‑quality service, and want to play a key role in successful infrastructure delivery, this could be the perfect opportunity for you.
As a valued employee, you’ll be entitled to:
* Personal private health care
* 25 days annual leave - rising with length of service
* Competitive pension scheme - Anglian Water double‑matches your contributions up to 7%
* Flexible benefits to support your wellbeing and lifestyle
Why Anglian Water?
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. What makes us unique is our commitment to providing the development people need to make a real difference. If you care about excellent customer service, your career and the environment, then we want to hear from you. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.
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