We're looking for an experienced and motivated Head Receptionist to come and join the team here at Sir Christopher Wren.
This role is working 40 hours a week, including weekends & bank holidays.
Our Reception team is at the forefront of our business as they are often the first point of contact many of our guests have with the Hotel. As Head Receptionist you will ensure our guests receive consistently high standards of service and maximum guest satisfaction throughout their stay. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Wren's team?
At The Wren, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:
Wagestream – flexible access to your earned wages & financial coaching App
A paid day off for your birthday
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Employee appreciation events
Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
As Head Receptionist you will have:
A minimum of 2 years' experience as a Senior Receptionist in a quality hotel of a similar size or at Head Receptionist in a smaller property.
Self-motivation and be able to motivate others to achieve through proven man-management skills, coaching and team building.
Strong organisational skills and be able to implement, work with and monitor systems and procedures ensuring attention to detail at all times.
Good understanding of all applicable health and safety legislation.
Be IT literate - Microsoft Office, Opera PMS preferred
An excellent command of written & spoken English and numeracy.
What will I be doing as Head Receptionist?
Supervise and motivating the team to deliver and maintaining efficient standards of service to our customers at all times.
Ensuring company operating standards are upheld at all times
Carrying out on job coaching and training ensuring training records are maintained.
Helping to monitor guest feedback and take any necessary actions.
Implementing up selling techniques and monitoring room allocations in order to maximise revenue.
Liaising with Reservations and Housekeeping departments
Managing and monitoring rota's to ensure staffing meets business demand
Assisting with holiday cover for Night Audit team
Duty Management Shifts
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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