Workshop ControllerPembrook Resourcing are currently recruiting on behalf of our client for an experienced Workshop Controller to join their Aftersales Department.As a Workshop Controller, you will play a pivotal role in ensuring the workshop operates smoothly and efficiently. You will be responsible for allocating work, managing resources, monitoring performance, and delivering the highest standards of customer service.The Role:Manage daily workshop operations to maximise efficiency and productivityAllocate work effectively to Technicians, ensuring skills are matched to tasksMonitor performance and maintain manufacturer and dealership standardsResolve customer queries in line with company and manufacturer guidelinesSupport, coach, and motivate the workshop team to achieve successThe Person: We are looking for a confident and proactive leader with excellent communication skills and a strong customer focus. The ideal candidate will already have workshop management experience within the retail motor industry, though a senior Technician looking for the next step in their career will also be considered.Essential Requirements:Proven technical knowledge gained within the motor tradePrevious management or supervisory experience (or Technician ready to step up)Strong organisational and prioritisation skillsAbility to multitask and thrive in a high-pressure environmentProactive, can-do attitude with ownership of issuesStrong team player who supports and motivates othersWillingness to learn and keep up to date with technical and product knowledgeFull, valid UK driving licenceRight to work in the UK Please ensure your CV includes up-to-date contact details so we can get in touch regarding your application.We look forward to receiving your application – best of luck!