PRINCIPAL RESPONSIBILITIES Here at Latus we have ambitious growth and strategic plans to grow our business over the next year. With this in mind, we are looking to grow our teams and require like minded and professional people to support our journey The role of a scheduler is a critical function within the Latus Group, ensuring our service delivery is prompt, organised and efficient, but also considering the cost to provide this service as well as the impact on the resource. The postholder will have unrivalled organisational skills, excellent customer service and will be able to quickly establish rapport with both clients and health professionals. ROLE & RESPONSIBILTIES Contacting exciting clients by telephone or email to arrange Occupational Health Appointment which take place in clinic or by phone / video. Identifying the most appropriate resource to fulfil the appointment ensuring that the appropriate margins are made. Ensure capacity within the diaries. Liaise with associates to resource appointments if required and raise the relevant Purchase Orders. Book any associated travel or accommodation if required. Working to KPIs regarding volume of clients contacted and appointments booked. Carrying out a variety of admin duties and responsibilities as required. Following GDPR guidelines ensuring that clients and their employees information is safe and secure. Maintain business confidentiality at all times. Work within a team to meet team as well as individual targets. Engage with Company values and activities. Provide unrivalled customer service at all times. SKILLS/EXPERIENCE REQUIRED Confident working alone with a proactive can-do attitude and resilient personality. Good communication skills at all levels Ability to remain motivated in a challenging working environment Previous experience in a customer focused, telephone based role. Professional telephone manner and assertive influencer Ability to self-manage and prioritise to work within deadlines Proven client communication and customer services skills Problem solving to provide clients with replies and solutions to additional requests/queries via email and phone Excellent computer and organisation skills Geographical knowledge of the UK is an advantage through not essential Previous scheduling experience is desired but not essential. CONTINUED TRAINING & PROFESSIONAL DEVELOPMENT Take responsibility for maintaining evidence of continued personal development. Attend all relevant training internally and externally. Commit to and take responsibility for continued personal development. Share learning experiences with other team members. To discuss ones own development needs with the Line Manager in order to consistently achieve best practice and continuously improve personal performance.