About the Role
Are you an organised, professional, and customer-focused administrator looking for a temporary opportunity in a respected organisation? This is a temporary role working 21 hours a week on a hybrid basis preferably between Tuesday and Thursday.
In this vital role, youll support the smooth running of our clients Customer Service Administration function ensuring their customers receive a first-class service at every stage of their journey. Youll provide general administrative support, maintain accurate records, and handle member communications with care and professionalism.
What Youll Be Doing
* Deliver efficient and accurate administrative support to the Customer Service Administration team.
* Process applications, renewals, and updates within agreed timescales.
* Respond to queries by email and phone in a timely and courteous manner.
* Maintain and update records and databases, ensuring data accuracy and confidentiality.
* Support the preparation and issue of invoices, correspondence, and documentation.
* Work collaboratively with colleagues to deliver an excellent experience.
* Contribute to the continuous improvement of administrative systems and processes.
What Were Looking For
Essential:
* Strong administrative experience, ideally within a busy office or customer service environment.
* Excellent written and verbal communication skills.
* Proven ability to deliver high-quality customer service.
* Confident working as part of a team and managing multiple priorities.
* Attention to detail and good IT skills (Microsoft Office, data entry systems).
Desirable:
* Invoicing or financial administration experience.
* Previous experience in a membership, not-for-profit, or professional body environment.
Please apply now
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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