Bad Debt Protection Administrator - Manchester - Hybrid Bibby Financial Services have an exciting opportunity available for a reliable Bad Debt Protection Administrator to join our team on a hybid basis with the flexibility of any of our UK offices. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,500 per annum. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want – we believe in them and celebrate their success. As our Bad Debt Protection Administrator, we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Bad Debt Protection Administrator, you will bring good communication and attention to detail skills to form an integral part of our Bad Debt Protection Administration function. You will manage your time effectively to ensure all aspects of BDP Administration are performed to a high standard, providing excellent service to our clients and protecting Bibby from any unnecessary risk. Your responsibilities as our Bad Debt Protection Administrator will include: Overseeing and auditing Cover Limit applications (initial requests, increases and appeals) and managing our providers to action within agreed service levels; Overseeing and auditing withdrawn and reduced Cover Limits, ensuring that BFS colleagues and our clients are advised within agreed timescales; Taking receipt of, logging and submitting to our provider claims we receive from Business Centres when a bad debt has occurred; Pre-assessing claims using your specialist knowledge of our own Trade Credit Insurance Policy and our Invoice Finance Agreements to ensure they are compliant and handled within agreed service levels, including reviewing all supporting documents and background to the bad debt; Managing requests for BDP exceptional pricing flexibility, logging and responding to requests within agreed service levels; Within your delegated authority, assessing requests for pricing flexibility, applying sound commercial judgment and considering the facility's risk profile and all relevant information to inform your decision; Supporiting the DRAs by inputting key information into dashboards to allow analysis which supports managing BFS credit risk; Personally delivering a high level of service to all BFS colleagues and our clients, liaising with DRAs to minimise risk whilst maximizing the benefits of the BDP product; What we are looking for in our ideal Bad Debt Protection Administrator: Experience High volume administration function experience Customer Service Worked in a Financial Services environment Skills Strong IT skills (in particular Excel) Attention to detail Written and verbal communication There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ‘ Apply ' today to be considered as our Bad Debt Protection Administrator – we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.