File Handling Assistant
Department: Legal
Employment Type: Permanent - Full Time
Location: Leeds
Description
The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the Pre Lit Casualty claims handling teams.
Key Accountabilities
* Proactively assist the Pre Lit teams with a variety of tasks including:
* Monitoring MOJ Portal
* Monitoring inboxes and actioning appropriately
* Maintaining, reviewing and actioning spreadsheets
* Completing new claim actions to support the claims handlers
* Actioning CRU post and ownership of CRU tasks
* Completing chaser tasks on files to support the claims handlers via telephone and emails
* Raising low value payments
* Assisting with training as and when required
* Onboarding run-off work on various projects
* Undertaking appropriate additional tasks provided by the Team Leader/DBUD
* Maintaining accurate data on relevant case management system
* Complying with set client SLA’s
* Actively managing a caseload of low value property damage claims
* Ensuring quality service standards and productivity levels are maintained to a high standard
Working Hours
35 hours per week over 5 days. Primary location for this role is Leeds Office.
Experience, Skills and Qualifications
* 12 months relevant admin / claims support experience
* Excellent attention to detail
* Strong organisational skills
* Good communication & telephone skills
* Able to use Excel
* Excellent client care and customer service skills
* Ability to manage volume workload via task management
* Ability to work as a team and independently
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme
* Tech Scheme
* Season Ticket Loan
* Gym Flex
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
Note: after successfully completing probation.
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