Position: Senior Technical Writer
Location: Central London (Hybrid/Remote)
Client: Global Leading Medical Devices
Type: 12 months Contract
Responsibilities
* Write, edit, and maintain high-quality technical documentation and end-user guides for Digital Technologies products.
* Develop clear, engaging communication materials through Intercom to highlight product features and benefits.
* Manage the publication and regular distribution of user‑facing communications.
* Review and ensure quality control of technical specifications, brochures, and related materials.
* Lead and support a growing team of technical writers.
* Own and maintain customer FAQs, pre‑sales content, and help articles.
* Safeguard and document proprietary knowledge, value, and intellectual property (IP).
* Define and enforce in‑house standards for terminology, tone, and writing style across all user‑facing materials.
* Promote writing excellence through training sessions, knowledge sharing, and editorial guidance.
Requirements
* Minimum 2 years of experience writing or editing technical documentation.
* Experience with Intercom (or similar customer support platforms)
* Previous experience in a writing or editorial role (e.g., medical journal or technical publication).
* Membership in recognized professional writing or medical associations.
* Outstanding writing, editing, and communication skills.
* Ability to translate complex medical and technical concepts into clear, accessible language.
* Proficient in authoring and editorial software tools.
* Working knowledge of technical documentation systems and common technical topics.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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