Salary: £50,000 - 50,000 per year Requirements: Proven experience in IT support across 1st, 2nd, and 3rd line within a fast-paced environment Cloud-based experience Strong troubleshooting and problem-solving skills across systems, networks, and endpoints Experience managing Microsoft 365 and SaaS environments Knowledge of VoIP platforms, ideally BroadSoft and/or 3CX Understanding of endpoint management and IT best practices Strong communication skills with the ability to engage technical and non-technical stakeholders Highly organised, detail-oriented, and delivery-focused Ability to work independently and take ownership of issues through to resolution MS-900 certification desirable Proactive, self-motivated, reliable, professional, and team-oriented Responsibilities: Deliver internal IT support across 1st, 2nd, and 3rd line for users, systems, and infrastructure Manage the endpoint estate, including laptops, desktops, and mobile devices, covering provisioning, support, and repairs Configure and deploy end-user equipment to a high standard using documented processes Support internal voice platforms, including fault diagnosis and coordination with third-party suppliers Provide support and diagnostics for telephony systems Maintain and support internal IT and VoIP platforms to ensure high availability and reliability Monitor network performance, availability, and security, proactively identifying and resolving issues Perform routine maintenance, including patching, firmware updates, and system backups Coordinate with external vendors and service providers for support and incident resolution Administer Microsoft 365 and other SaaS platforms to ensure performance, security, and uptime Manage user accounts, permissions, and access controls Monitor system capacity and performance and implement improvements where required Maintain clear and accurate technical documentation, including system configurations and processes Provide responsive and professional support to contact centre leaders Technologies: Cloud Firmware Support Microsoft 365 Mobile Network Security Office 365 CRM More: We are a contact centre business based in Altrincham, offering an office-based IT Support & Systems Engineer opportunity with the option of a day rate contract, FTC, or permanent employment. This is an immediate start role with a salary of up to £50,000 DOE plus benefits, working 37.5 hours per week Monday to Friday. You will join us during an exciting period of growth, supporting the stability, performance, security, and reliability of our core IT services while working across internal systems, endpoints, cloud platforms, and voice solutions. last updated 21 week of 2026