Do you want to play a key role in providing top-tier technical support?
You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.
Why you will love this role:
* Provide technical support for incoming customer queries and escalations.
* Take ownership of high-level incidents and problems, ensuring timely resolution.
* Mentor and develop 2nd/3rd line engineers, sharing your expertise.
* Ensure incident management procedures are followed with precision.
You’ll benefit from:
* Obtain a CCNP cert (or equivalent) if needed and advance your career.
* Showcase your exceptional customer service skills.
* Apply your strong understanding of Routing and Switching technologies.
This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.
Apply now and take your career to the next level!
Responsibilities & Qualifications
* Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
* Take ownership and effectively manage through to the resolution of high-level escalation Incidents, Problem Tickets and Major Incidents
* Liaising with customers for any other purpose related to the support of customer service
* To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
* Ensuring Incident Management procedures are followed
* CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert
* 3rd Line Support – NOC environment experience or technical support in a large co
* Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)
* Up to £55,000 per annum
* On call allowance
3rd Line NOC Engineer Provider • Horsham, GB
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